A digital marketing agency that treats reviews as part of revenue, not an afterthought.
We map every place your property appears: Google Business Profile, TripAdvisor, MakeMyTrip, Goibibo, Booking.com, Agoda, and local listings. We read your existing reviews to find the recurring themes guests praise or complain about, from cleanliness to check-in delays. This baseline tells us what to fix on the ground and what to amplify.
You cannot respond to a review you never see. We put tracking in place across the major OTA and review platforms so new guest feedback reaches you quickly. That way a critical comment about a Pondicherry beachfront stay or a French Quarter cafe gets a timely reply instead of sitting unanswered for weeks.
We help your team write replies that sound like a person, not a script. Negative reviews get a calm acknowledgement and a path to resolution; positive ones get a genuine thank-you that mentions specifics. Consistent, honest responses signal to future guests and to Google that the property is actively managed.
Reputation depends on freshness, so we set up simple, ethical ways to ask satisfied guests to review their stay at checkout or by follow-up message. We never buy or fake reviews. A regular stream of recent, real feedback keeps your rating current and pushes older complaints down the page.
A free, no-obligation readout of where you stand and a 90-day plan to improve. No slide decks, no sales theatre.
Free audit + plan
Senior strategist on every account. Weekly cadence. No offshore handoffs.
“Harshit Handa”
Dcrayons provided website development and design services for our regulatory compliance and taxation company. On-time delivery was commendable. The team was supportive, provided timely deliverables, and communicated with us through virtual meetings throughout the engagement.
Corpify
CEO, Corpify
Clutch verified
“Insha Allah Khan”
The process was smooth and professional. Dcrayons delivered digital marketing for our beauty brand and the work landed measurable outcomes. 35% traffic increase, 45% social growth, and first-page Google rankings, with responsive management throughout.
Glowral
CFO, Glowral
Clutch verified
“Nirwana Jewellers Private Limited”
They ensure all campaigns go live as scheduled without delays. The e-commerce and digital marketing support raised engagement, website traffic, and sales, and the project oversight stayed organised and responsive across the engagement.
Nirwana Jewellers Private Limited
Chief Executive Officer
Clutch verified
“Nikhil Tiwari”
Dcrayons made everything right. We commissioned a website design + development build from scratch. it shipped on schedule with responsive adjustments through the review cycles and met the Google feature compatibility we needed.
Instacertify Labs Private Limited
Co-Founder, Instacertify Labs Private Limited
Clutch verified
“Rishab”
Their attention to detail and compliance-focused approach helps build a stronger and more sustainable business. Initially they ask for documentation many sellers find difficult to provide. that is exactly what sets them apart. They now also offer USA seller account management. Loved the service. Bestseller in 3 category.
GetSetNova
Founder, GetSetNova
Amazon SPN verified
“Keratine Professional”
Dcrayons took our Amazon account from steady but flat to explosive growth: 180 percent more revenue, from Rs 1.82 crore to Rs 5.10 crore.
Keratine Professional
Salon-grade Hair Care on Amazon
Dcrayons is a digital marketing agency founded in 2016, with our headquarters in Delhi and a US entity. We work with businesses across SEO, PPC, social, content, e-commerce, and web, and reputation management sits naturally alongside that. For a hospitality property in Pondicherry, where a single search before booking can decide a stay, we focus on the practical work: watching the reviews, replying well, and keeping recent feedback flowing so the picture a traveller sees reflects the experience you actually deliver.
We work across the platforms that matter for tourism: Google Business Profile, TripAdvisor, and the OTAs guests actually book through
We only use ethical review practices, asking real guests for honest feedback and never buying, faking, or hiding reviews
Real questions people ask Dcrayons about hospitality orm pondicherry. Honest answers, no jargon.
ORM, or online reputation management, is the ongoing work of monitoring and improving what people find when they search for your property online. For a hotel, resort, cafe, or homestay it centres on reviews and ratings across Google, TripAdvisor, and booking platforms. The goal is an honest, current online picture that matches the experience guests have on site.
Google Business Profile and TripAdvisor carry the most weight for discovery, since most travellers check them before booking. The OTAs guests book through, such as MakeMyTrip, Goibibo, Booking.com, and Agoda, also hold reviews that influence decisions. Dcrayons monitors all of these so feedback is not missed on any one channel.
No one can simply delete an honest negative review, and we will not promise that. We can flag and request removal of reviews that genuinely break a platform's policies, such as spam or fake entries. For everything else, the better approach is a thoughtful public response and a steady flow of recent positive reviews that reflects real improvements.
It depends on your current review volume and how many new reviews come in each month. A property that starts collecting recent, genuine feedback usually sees the visible picture shift over a few months as fresh reviews accumulate. ORM is ongoing maintenance rather than a one-time fix, so the gains hold only while the work continues.
No. Dcrayons does not buy, write, or arrange fake reviews, and we do not encourage guests to post anything other than their honest opinion. Fake reviews break platform rules, risk penalties, and mislead travellers. We focus on inviting real guests to share genuine feedback after their stay.
Reply promptly, stay calm, and acknowledge the specific issue the guest raised rather than sending a generic line. Apologise where it is warranted, explain any fix you have made, and offer to continue the conversation directly. A measured public reply often reassures future guests more than the original complaint worries them, which is why Dcrayons helps your team handle these consistently.
A free, no-obligation readout and a 90-day plan to improve.