A digital marketing agency that builds chatbots around real retail operations, not demos
We start by pulling the real questions from your support inbox, live chat logs, and store calls. Sizing, stock availability, delivery timelines, returns, and order status usually make up most of the volume. Knowing the actual mix tells us which flows to build first instead of guessing.
A retail chatbot is only useful if it knows your products and orders. We integrate it with your e-commerce platform, inventory feed, and order management system so it can confirm stock, surface the right product, and look up a shipment by order number. Without those connections a bot just deflects; with them it resolves.
We script the flows in plain language, decide what the bot answers on its own, and set clear rules for when it passes to a human agent. The handoff carries the full chat history so the customer never repeats themselves. We also write fallback responses so the bot admits when it does not know rather than inventing an answer.
We deploy across the channels your shoppers use, such as your website, WhatsApp, or Instagram, depending on where your traffic sits. After launch we read the conversation logs to find where shoppers get stuck or drop off, then adjust the flows and answers. A chatbot is not finished at launch; it improves as you watch real conversations.
A free, no-obligation readout of where you stand and a 90-day plan to improve. No slide decks, no sales theatre.
Free audit + plan
Senior strategist on every account. Weekly cadence. No offshore handoffs.
“Harshit Handa”
Dcrayons provided website development and design services for our regulatory compliance and taxation company. On-time delivery was commendable. The team was supportive, provided timely deliverables, and communicated with us through virtual meetings throughout the engagement.
Corpify
CEO, Corpify
Clutch verified
“Insha Allah Khan”
The process was smooth and professional. Dcrayons delivered digital marketing for our beauty brand and the work landed measurable outcomes. 35% traffic increase, 45% social growth, and first-page Google rankings, with responsive management throughout.
Glowral
CFO, Glowral
Clutch verified
“Nirwana Jewellers Private Limited”
They ensure all campaigns go live as scheduled without delays. The e-commerce and digital marketing support raised engagement, website traffic, and sales, and the project oversight stayed organised and responsive across the engagement.
Nirwana Jewellers Private Limited
Chief Executive Officer
Clutch verified
“Nikhil Tiwari”
Dcrayons made everything right. We commissioned a website design + development build from scratch. it shipped on schedule with responsive adjustments through the review cycles and met the Google feature compatibility we needed.
Instacertify Labs Private Limited
Co-Founder, Instacertify Labs Private Limited
Clutch verified
“Rishab”
Their attention to detail and compliance-focused approach helps build a stronger and more sustainable business. Initially they ask for documentation many sellers find difficult to provide. that is exactly what sets them apart. They now also offer USA seller account management. Loved the service. Bestseller in 3 category.
GetSetNova
Founder, GetSetNova
Amazon SPN verified
“Keratine Professional”
Dcrayons took our Amazon account from steady but flat to explosive growth: 180 percent more revenue, from Rs 1.82 crore to Rs 5.10 crore.
Keratine Professional
Salon-grade Hair Care on Amazon
Dcrayons is a digital marketing agency founded in 2016, with our headquarters in Delhi and a US entity. We work across SEO, PPC, social, content, e-commerce, and web, so a retail chatbot is one piece of how your storefront and marketing fit together rather than a standalone tool bolted on the side. Because the same team understands your catalog, your campaigns, and your customers, the bot reflects how you actually sell.
We connect the bot to your catalog, inventory, and order systems so it gives real answers, not scripted deflection
We design clear human handoff rules so frustrated shoppers reach a person quickly with their chat history attached
Real questions people ask Dcrayons about retail chatbot development. Honest answers, no jargon.
It handles the repetitive questions that fill your support channels, such as stock availability, order tracking, delivery timelines, returns, and store hours. When connected to your catalog and order system, it can confirm whether an item is in stock or look up a shipment by order number. Anything it cannot resolve gets passed to a human agent with the conversation history attached.
No. A retail chatbot handles the high-volume, repetitive questions so your team spends time on complex cases, complaints, and sales conversations that need a person. We design the handoff so the bot recognises when it is out of its depth and routes the shopper to a human. The goal is to reduce queue load, not remove people.
We deploy on the channels where your shoppers already are, commonly your website, WhatsApp, and Instagram. The right mix depends on where your traffic and conversations actually happen, which we look at before choosing. Running everywhere at once is rarely the best start; we usually launch on one or two strong channels and expand.
For most retail use cases, yes. A bot that cannot see your products, stock, or orders can only give generic answers, which frustrates shoppers. We integrate it with your e-commerce platform, inventory feed, and order management system so the answers are accurate and tied to live data.
Timelines depend on how many flows you need and how much integration with your catalog and order systems is involved. A focused bot covering your top few question types and one channel is faster to launch than a full multi-channel build with deep integrations. We scope the first version around your highest-volume questions so you see value sooner.
We read the conversation logs to find where shoppers get stuck, drop off, or ask things the bot could not answer, then refine the flows and responses. A chatbot improves with real usage, so the period after launch is where much of the value is added. We treat it as something you maintain and tune, not a one-time deployment.
A free, no-obligation readout and a 90-day plan to improve.