Terms & Conditions

Last updated: January 2025

Please read these Terms and Conditions carefully before using our website and services.

1. Agreement to Terms

Welcome to Dcrayons Consultancy Private Limited ("Company", "we", "us", or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Dcrayons Consultancy Private Limited governing your access to and use of the website dcrayons.app and all associated services, features, content, and applications offered by us (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Service. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting. Your continued use of the Service following any modifications indicates your acceptance of the modified Terms.

2. Description of Services

Dcrayons Consultancy Private Limited is a leading digital marketing and technology solutions provider offering comprehensive services including but not limited to: Amazon Marketing Services, E-commerce Solutions, Social Media Marketing, Search Engine Optimization (SEO), Pay-Per-Click Advertising (PPC), Web Design and Development, Content Marketing, Brand Strategy, and Digital Consulting.

We provide these services to businesses of all sizes, from startups to established enterprises, helping them achieve their digital marketing goals and online presence objectives. Our team of experienced professionals works closely with clients to develop customized strategies that align with their business objectives and target audience.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities.

4. Purchases and Payment Terms

When you purchase services through our platform, you agree to provide accurate billing and payment information. All prices are displayed in the applicable currency and are subject to change without prior notice. Payment is due upon placing an order unless otherwise agreed in writing.

We accept various payment methods including credit cards, debit cards, bank transfers, and other electronic payment methods. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the applicable fees. All transactions are processed through secure, encrypted payment gateways to protect your financial information.

Refund policies vary depending on the specific service purchased. Please refer to the individual service agreement or contact our support team for specific refund terms. We reserve the right to refuse or cancel orders at our discretion if we suspect fraudulent activity or violation of these Terms.

5. Intellectual Property Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof, are the exclusive property of Dcrayons Consultancy Private Limited or its licensors and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal or internal business purposes only. This license does not include the right to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, information, software, products, or services obtained from the Service.

Any unauthorized use of our intellectual property may result in termination of your access to the Service and may subject you to civil and criminal penalties. We actively monitor for intellectual property infringement and will take appropriate legal action to protect our rights.

6. User Content and Conduct

You may submit content through our Service, including feedback, comments, and other materials ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our Service and business operations.

You are solely responsible for your User Content and the consequences of posting it. You represent and warrant that your User Content does not violate any third-party rights, including intellectual property rights and privacy rights, and does not contain any defamatory, obscene, offensive, or unlawful material.

We reserve the right to remove any User Content that violates these Terms or that we find objectionable for any reason, without prior notice. We are not responsible for monitoring User Content but may do so at our discretion.

7. Prohibited Activities

You agree not to engage in any of the following prohibited activities: using the Service for any illegal purpose or in violation of any applicable laws; attempting to gain unauthorized access to any portion of the Service or any systems or networks connected to the Service; interfering with or disrupting the Service or servers or networks connected to the Service; using any automated means, including robots, crawlers, or scrapers, to access the Service; impersonating any person or entity or misrepresenting your affiliation with any person or entity.

Additional prohibited activities include: collecting or harvesting any personally identifiable information from the Service; using the Service to send unsolicited communications, promotions, or advertisements; transmitting any viruses, malware, or other harmful code; engaging in any activity that could disable, overburden, or impair the proper functioning of the Service; attempting to bypass any security measures implemented on the Service.

8. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or resources that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

Your use of third-party websites and services is at your own risk and subject to the terms and conditions of those third parties. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that the results obtained from using the Service will be accurate or reliable; that the quality of any products, services, information, or other material obtained through the Service will meet your expectations; or that any errors in the Service will be corrected.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DCRAYONS CONSULTANCY PRIVATE LIMITED, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us, if any, during the twelve (12) months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dcrayons Consultancy Private Limited and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in New Delhi, India.

Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Dcrayons Consultancy Private Limited

Address: 12th Floor, Unit 1204, Gopal Heights, Netaji Subhash Place, Delhi 110034, India

Email: info@dcrayons.app

Phone: +91-882-603-8534